Help Centre

FrequentlyAsked Questions

10 quick answers about orders, delivery, fabric care and returns.

Category

Orders & Payment

How do I place an order?

Browse our collection, add fabrics to your cart in the quantity you need (measured in meters), and proceed to checkout. You'll receive an order confirmation email once payment is complete.

What payment methods do you accept?

We accept Visa, Mastercard, UPI, and PayPal. All payments are processed securely with 256-bit SSL encryption.

Can I change or cancel my order?

Orders can be changed or cancelled within 2 hours of placing them. After that, the order enters processing and can no longer be modified — please contact support right away if you need help.

Category

Shipping & Delivery

How long does delivery take?

Most orders are delivered within 3-7 business days depending on your location. Metro cities typically see 2-4 days, while remote areas may take up to 9 days.

Is shipping free?

Yes, shipping is free on all orders above ₹999. Orders below that threshold have a flat ₹99 shipping charge.

Do you ship internationally?

Currently we only ship within India. We're working on expanding to international shipping soon.

Category

Fabric & Quality

How do I know the fabric color will match what I see online?

We photograph all fabrics in natural daylight and calibrate our images for accuracy, but slight variations can occur due to screen settings. If color-matching is critical, we recommend ordering a small sample length first.

How should I care for my fabric?

Care instructions vary by fabric type and are listed on each product page. As a general rule, cotton and rayon fabrics can be machine washed cold, while silks should be dry cleaned or hand washed gently.

Category

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for unused, unwashed fabric in its original condition. See our Returns page for the full policy and process.

How do I start a return?

Email shreejagdishfabrics@gmail.com with your order number and reason for return. We'll send you a prepaid return label and process your refund once the item is received and inspected.

Still need help?

Can't find what you're looking for? Our team is happy to help.

Contact us